My team has recently got agreement from our business leaders to try a new way to help improve efficiency. Whenever the business agrees to a new capability or a new process, they will have business architecture and process optimization work with them to evaluate the new processes.
Business architecture will look at the people, processes and technology to see if we have something existing that makes sense, or if we need something new. Our process optimization team, which is also part of my team, will then evaluate the efficiency of the new process. If they process proposed is one that we expect to be the on-going process, we will document it and add it to our process library. If it is not the optimal process and would require, such as one that requires either new skills or new technology to be optimal, we will document it as process debt.
The business is excited about this approach because it will help the explain where and why they need to make expenditures in either additional staff or in technology. Management is excited because it really increases the focus on efficiency. My team is excited because the business is now even more likely to pull us in. Very promising. Hopefully this will lead to real efficiency gains.
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